Member Services

It's All About the Members

The most important goal of any incentive or rewards program is to alter participant behavior. Don't lose sight of that! Your masterpiece of a program needs an audience. You need to keep that audience engaged and informed. Our Member Services are dedicated to providing these needs to your participants. We focus on the member before, during, and after reward fulfillment.

We support members with:

• Dedicated RewardSite™ for Reward Redemption
• Online Reward Fulfillment
• Responsive Email and Phone Support
• Online Help and FAQs

Overview of Member Services in our Service Plans:

Member Services Classic Premier Signature Number of participants < 250 participants < 10,000 participants Unlimited Email response time (fulfillment and account requests) 3 business days 2 business days 1 business day RewardSiteSM access 24/7 24/7 24/7 Ticket limit Unlimited Unlimited Unlimited Member Services Representative - Designated Designated RewardSiteSM FAQ support Standard Self Administer Custom Email support General Email address Private-label Email address Private-label Email address Support Metrics - - Monthly Report Priority phone support - - Direct access Client CSR Mgr - ILI CSR Mgr Reward fulfillment - - Order Status Tracking Live phone support or IVR - - Call For Quote Toll-free access - - Call For Quote