Client Support

Expect Changes

Think of your program as a theatrical performance - each one is unique and dynamic. You need to be responsive to your audience, not only by supporting them, but by modifying your performance to have a greater impact on success. To ensure this success you will need the ability to add and train new program administrators, receive reporting on user behavior, maintain technical integration, and a host of many other activities. Our Client Support Services are specialized in these areas and can support programs both small and large.

We support clients with:

• An optional, designated Client Support Manager
• Online training guides
• Timely support, online and offline
• Data and reporting

Overview of Client Support in our Service Plans:

Client Support Classic Premier Signature User Limit < 3 users < 10 users Unlimited Response time 2 business days 1 business day 8 hours Priority support 5 tickets/month 15 tickets/month Unlimited Program success review Quarterly Report Bi-monthly Weekly Data services & technical support Training guide 3 hours/month Unlimited Client training - new users (post launch) Training guide 2-hour online session 4-hour online session On-site planning session - - Bi-annual Client Support Manager - - Designated