How to Choose

Top 10 Questions to Consider

Before you select an incentive solution provider, make sure you ask them the following Top 10 key questions. Don't let an incentive vendor lecture you solely on features and functions - make your vendor address your specific and unique business needs.

1. "Do you have the track record, resources, and commitment to be a stable, long-term, partner?"

Over the years, dozens of incentive service companies have come and gone, many with bold marketing messages or flashy websites. Most of these firms have gone out of business or been acquired, with customers often stuck with dead-end solutions.

Incentive Logic has an established history of raising the bar for incentive solutions. We have delivered unmatched customer successes, and today offer customers the stability of a proven, long-term partner.

2. "What customizable options are availble to me at launch?"

Forcing customers to pick one launch type with limited options is a poor match for many customers' actual needs. Your business is unique and your needs will change over time, so should your incentive solution.

Incentive Logic offers customers ultimate flexibility - the best selection of customizable services and technology to match the needs of your program-type.

3. "What support is available for me to manage multiple programs across my enterprise?"

Some vendors claim that they can accommodate multiple programs within your company by launching single programs. But do they have a consolidated administration tool to manage all those programs?

With Incentive Logic's Studio Director™, you can set-up, manage and report on numerous enterprise programs all from one interface and application. It is that easy!

4. "How do I make business sense out of all the participant data I gathered?"

Analytics, or sophisticated business intelligence tools, enable companies to unlock the value of the user data residing in their incentive system. Incentive Logic provides a robust analytics engine for custom analysis, and a hosted data warehouse that preserves employee, sales, channel and customer data over time to reveal business trends and opportunities.

5. "I've got industry specific needs, how relevant are your solutions?"

While other vendors may claim that a few cosmetic changes to field or tab names constitute a "vertical solution", Incentive Logic strongly recommends that a strategic assessment (mini to in-depth) be completed in order to match the rewards with your desired outcome and budget goals. Also Incentive Logic Studio Modules reflect industry and program-specific features at all three levels of the solution: the user interface, data model, and logic level.

6. "Do you provide a true end-to-end solution?"

Find out if your incentive company is really a product company or a true incentive solution provider. Many incentive companies are product companies trying to become a solution provider by offering service and technology add-ons. They may come across as solution provider, but their knowledge base is centered around products, not customizing to your needs.

Since it inception in 1998, Incentive Logic mission was to provide solutions (technology, services and rewards) to its client base and not just one of those components.

7. "Do you use outside consultants and/or vendors to complete my solution?"

Some vendors claim to offer you an end-to-end solution through a combination of partnerships; which in reality are little more than the press releases announcing the partnerships. A solution comprised of bolted-on components from multiple vendors is prone to poor accountability and difficult or impossible to upgrade.

In contrast, Incentive Logic offers a single platform (Symphony 4.0) based on proven, enterprise-class technology that handles our application, administration and reward delivery.

8. "How scalable are the solutions you provide?"

Incentive Logic has focused exclusively on the incentive and loyalty marketplace for more than seven years-- with more than 8 million participants and over 60 million transactions today on our platform - Symphony 4.0.

9. "Who is hosting my incentive solution application and member data?"

AT&T delivers unmatched security, performance and reliability for Incentive Logic's on-demand platform with its industry-leading hosting technology and expertise. Do other vendors even tell you who does the hosting for their solution?

10. "Is your solution growing in functionality - today and tomorrow?"

Not only is Incentive Logic's Studio Suite the most complete hosted enterprise solution, but Incentive Logic also delivers to its clients new modules and enhancements at a rate faster than the competition.

Incentive Logic offers a roadmap that leverages multi-millions of dollars in research and development that Incentive Logic has made over the past decade.